Mediadrive

Smart TV Issues

If you are having issues watching on a built-in Smart TV (Samsumg/LG/etc) here are a few things to try:

Common fixes

Check for app updates

In the TV's app store check that the app is the latest version and if any updates are available

Clear Cache

TVs running out of space/memory will cause buffering/freezing

LG TV: https://www.lg.com/ca_en/support/product-support/troubleshoot/help-library/cs-CT52001643-20153751792833/ Samsung: https://www.samsung.com/au/support/tv-audio-video/clear-app-cache-and-data-on-your-samsung-tv/ Google TV: https://support.google.com/chromecast/answer/11276506?hl=en

For specific instructions, Google your TV brand/model + clear cache

Article with more info: https://www.zdnet.com/home-and-office/home-entertainment/how-to-clear-the-cache-on-your-tv-and-keep-it-running-like-new/

Turn TV off at power point for 30 seconds

This can help by restarting the apps and clearing any memory issues

Connect to modem with cable intead of Wifi

An Ethernet connection will be faster and much more reliable than Wifi

Run a speedtest on your TV

You may get good internet/wifi speeds on your phone or laptop but your TV could be far worse See if your device has a speedtest app or open/install a web browser from your TVs app menu and visit https://speedtest.net Most TV show episodes should play fine with speeds above 15mbit, some movies are higher quality requiring 30+mbit.

Still buffering? See Speed — what a speed test doesn't tell you for why a fast speed test doesn't always mean fast streaming, and Buffering & Speed for what to try next.

Upgrade to a streaming device

See Streaming Devices for details.

General Troubleshooting

See Buffering & Speed

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